Privacy Policy

1. Who we are

Tenve Ltd is a senior strategic marketing support business for event brands. We are a private limited company registered in England and Wales.

Our registered details are:

Company name: Tenve Ltd

Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Website: tenve.co.uk

Contact email: alex@tenve.co.uk

For the purposes of UK data protection law, Tenve Ltd is the data controller for personal data collected via this website.

2. What data we collect

We collect personal data in two ways on this website.

Contact form

When you submit an enquiry via our contact form, we collect your name, email address, job title, company name (if provided), and the content of your message.

Newsletter sign-up

If you subscribe to our newsletter or content updates, we collect your email address and name (if provided).

Prospect data

In the course of our business development activity, we may hold data on prospective clients including names, job titles, company names, and business contact details. This data is sourced from publicly available professional channels (such as LinkedIn and company websites) or from direct professional correspondence. We only hold this data where we have a legitimate business interest in doing so.

3. How we store your data

Your personal data is stored securely using reputable third-party platforms and cloud-based tools. Data submitted via our contact form and newsletter sign-up is held in our email and CRM systems. Prospect data may be held in secure digital files or CRM software accessible only to authorised Tenve Ltd personnel.

We store data within the UK or European Economic Area (EEA) wherever possible. Where any third-party service stores data outside the UK/EEA, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Access to personal data is limited to those who need it to carry out their responsibilities.

4. Why we collect it and the legal basis

We process your personal data on the following legal bases:

Legitimate interests: to respond to your enquiry, manage our prospect relationships, and develop new business.

Consent: where you've opted in to receive our newsletter or marketing communications.

Contract: where processing is necessary to fulfil or enter into a contract with you.

We don't use your data for automated decision-making or profiling.

5. How we use your data

We use your data to:

Respond to your enquiry or request

Send you our newsletter or content updates (where you've consented)

Keep you informed about new Tenve products, services, and relevant updates (where you've consented or where we have a legitimate interest to do so)

Manage our relationship with prospective and existing clients

Maintain records for our business operations

You can opt out of marketing communications at any time by emailing alex@tenve.co.uk or clicking the unsubscribe link in any email we send you. We'll action this within 5 working days.

We don't sell your data. We don't share it with third parties for their own marketing purposes.

6. Third-party tools and data processors

To operate this website and our communications, we use a small number of third-party services that may process your data on our behalf. These include:

Email newsletter platform — for sending and managing newsletter subscriptions

Website hosting provider — for serving the website

Contact form processing — for routing enquiries

CRM or contact management software — for managing prospect and client data

Where we use third-party processors, we ensure they handle your data in line with UK GDPR requirements and only process it according to our instructions.

7. How long we keep your data

We keep contact form submissions and correspondence for up to three years from the date of last contact, unless a client relationship forms, in which case we retain relevant data for the duration of that relationship plus six years.

Newsletter subscriber data is held for as long as your subscription is active. You can unsubscribe at any time via the link in any email we send you.

Prospect data is reviewed at least annually. We delete it when it's no longer relevant to our business activity.

8. Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Ask us to correct inaccurate data

Ask us to delete your data (subject to our legal obligations)

Object to or restrict how we process your data

Withdraw consent at any time (where processing is based on consent)

Complain to the Information Commissioner's Office (ICO)

To exercise any of these rights, email us at alex@tenve.co.uk. We'll respond within 30 days.

9. Cookies

We don't currently use tracking cookies or analytics on this site. If this changes, we'll update this policy and seek your consent where required.

10. Changes to this policy

We'll update this policy from time to time. The date at the top of this page shows when it was last revised. For significant changes, we'll notify subscribers by email.

11. Contact and complaints

For any questions about this policy or how we handle your data:

Email: alex@tenve.co.uk

Address: Tenve Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Website: tenve.co.uk

If you're not satisfied with our response, you have the right to lodge a complaint with the ICO:

Website: ico.org.uk

Phone: 0303 123 1113